FAQ

Frequently asked questions

Everything you need to know about hiring bikes and getting them delivered across Busselton, Margaret River and the South West.

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General information

Who are you and what services do you offer?+

We're a locally owned and operated bike hire service based in the South West, Western Australia. We deliver premium bikes and Trek Rail e-bikes to your accommodation, then collect them when you're done — throughout Busselton, Margaret River and the wider South West.

Where are you located?+

We don't have a shopfront. We deliver bikes directly to wherever you're staying across Busselton, Margaret River and the South West. That keeps our costs down and makes hiring far more convenient for you.

What areas do you service?+

We deliver throughout Busselton (CBD, foreshore, jetty, Port Geographe and surrounds), Dunsborough, Yallingup, Cowaramup, Margaret River and Nannup, plus surrounding South West areas.

What are your operating hours?+

We operate 7 days a week from 8am to 5pm. Delivery and pickup times can be arranged within these hours to suit your schedule.

Bike hire

What types of bikes do you offer?+

Our fleet includes:

Town bikes for foreshore paths and sealed cycleways
Kids MTBs sized for young riders
Hardtail and dual-suspension mountain bikes
Trek Rail 7 Gen 3 e-bikes
Baby seats and kids trailers

Dual-suspension bikes are only available on orders over $750 and can't be booked online. Get in touch to book. We can source additional dual-suspension bikes and sizes if needed.

How much does it cost to hire a bike?+

Daily hire rates start from:

Trek Rail 7 e-bike: from $200 per day
Dual-suspension MTB: from $160 per day (orders over $750 only; contact us to book)
Hardtail MTB: from $85 per day
Town bike: from $60 per day
Kids MTB: from $50 per day

Longer hires cost less per day — see the full rates and delivery zones.

What's included with the bike hire?+

Every hire includes:

Helmet
Bike lock
Basic repair kit
Delivery and pickup to your accommodation
Local trail and route maps

When is payment required?+

Full payment is required at online checkout. At handover we place one refundable card hold per order: $100 for analog-bike orders, or $200 when any e-bike is included.

What's your cancellation policy?+

If you cancel at least 24 hours before the scheduled hire start, you receive a full refund. This includes cancellation exactly 24 hours before the start.

If you cancel less than 24 hours before the scheduled hire start, there is no refund under the cancellation policy, subject to applicable consumer rights.

If Burnside Bikes cancels, you receive a full refund regardless of notice. An alternative or reschedule is optional for you.

Notice is measured from the scheduled hire start and the time you contact us. These terms do not limit your rights under the Australian Consumer Law.

Delivery & logistics

How much does delivery cost?+

Delivery fees depend on your location and cover both drop-off and pickup:

Greater Busselton (Abbey to Geographe): Free delivery; $150 minimum bike hire and $150 indicative minimum total
Dunsborough, Yallingup, Eagle Bay, Quindalup: $40 return; $300 minimum bike hire and $340 indicative minimum total
Cowaramup, Margaret River, Prevelly, Gracetown, Gnarabup: $50 return; $300 minimum bike hire and $350 indicative minimum total
Nannup: $70 return; $350 minimum bike hire and $420 indicative minimum total

Minimum hire amounts exclude delivery. Locality delivery prices are a guide; Booqable checkout calculates the authoritative delivery fee from driving distance to the supplied address.

How does the delivery process work?+

We'll arrange a delivery time that suits you. Our team arrives at your accommodation with the bikes, adjusts them to fit each rider, runs a quick orientation and makes sure everything is working before we leave.

What if I need to extend my hire period?+

Subject to availability, extensions are usually possible. Contact us as early as you can and the same daily rates apply.

What happens if it rains?+

Reschedule requests made at least 24 hours before the scheduled hire start have no change fee, including weather requests, subject to availability. Requests to reschedule with less than 24 hours' notice are considered individually. If Burnside Bikes cancels, you receive a full refund regardless of notice. An alternative or reschedule is optional for you. Notice is measured from the scheduled hire start and the time you contact us. These terms do not limit your rights under the Australian Consumer Law.

Safety & support

What safety equipment do you provide?+

All hire includes helmets. Additional gear such as knee and elbow pads or gloves is available on request for a small extra fee.

What if the bike breaks down?+

All our bikes are regularly serviced, but if you hit a mechanical issue just call our support line. We'll talk you through the next steps or arrange assistance at an accessible agreed location.

Do you provide maps and route suggestions?+

Yes. Every hire includes maps of local trails and popular routes, and we're happy to suggest rides based on your interests and ability level.

Are the bikes insured?+

Our bikes are insured for standard use, but riders are responsible for theft or damage due to negligence. We recommend checking whether your travel insurance covers bike hire activities.

Local information

What are the best bike trails in Busselton and Margaret River?+

The region offers a range of excellent rides:

Busselton: the jetty loop, foreshore coastal paths and the Busselton to Dunsborough coastal route
Margaret River: Wooditjup National Park singletrack, the Wadandi Track and the wider rail-trail network

Browse our trail and route guides for more.

Can I bike to wineries?+

Absolutely. Many wineries in the region are accessible by bike, and riding between cellar doors is a popular, responsible way to enjoy tastings.

What should I bring for a day of cycling?+

We recommend: